Right of withdrawal – Return of products pursuant to Article 4 § 10 Law 2251/1994

You have the right to withdraw from the contract in the cases specified by Law 2251/1994 (as amended by KYY Z1-891 / 2013). In particular, you can return the product you purchased from the website within fourteen (14) days of receipt. The return can be done either in the “ILashArtis” natural store itself, either by mail or by courier. In order to legally withdraw from the market, you must complete the relevant withdrawal form as provided by the law you will find here. Your resignation document should be (a) sent by any appropriate means to the business (e-mail, fax, mail) and the company will notify it of its receipt; (b) accompany it or a copy thereof on return. For any information about the process, you can call (+30) 22411 81099 or send an e-mail to [email protected]

In order to be able to withdraw from the contract, the product should be in perfect condition and unused exactly as it was before the sale in its original packaging (box, nylon, foam, etc.) which should not have tears or damage/alterations) and with all the contents of the original packaging. Along with the product, should be included all relevant documents of the order (invoice or proof of retail).

If the withdrawal meets these criteria, “ILashArtis” will refund the sale price after checking the condition and technical characteristics. Any shipping costs incurred by “ILashArtis” for sending the product to you are not refunded. Any shipping costs for the return of the product will be borne by you. Since your payment to the business has taken place via a credit card, the company will inform the bank about the cancellation of the transaction. The business is not responsible for the manner and timing of reimbursement, as well as for any charges it may incur as it is governed by your agreement with the bank.

Orders in foreign countries (non-EU countries) may be subject to additional taxes and duties not included in the price of the products. Checking for the existence of such charges and paying them to the competent authorities is your responsibility. 

If the product has been sold with a gift, discount card, etc., you must also return the latter

Cases of non-opt-out pursuant to Article 4 § 10 Law 2251/1994

Subject to legal and transactional requirements, it is not possible to withdraw indicatively and not in the following cases:

  1. A) From a service already provided.
  2. B) Of consumables and things related to hygiene etc.

(C) Of products that have undergone, albeit at a minimum, use.

  1. F) In all cases the product has been sealed and unsealed.

The above does not fall within the cases of withdrawal of no. 4 § 10 Law 2251/1994 for purchases made from the physical store.


Without prejudice to the provisions of Art. 9 of Law 2.251 / 94, order cancellation is possible before sending the order. In this case, you should inform us as soon as possible at the phone of the store or electronically at [email protected]. If the shipping order has already been completed, any shipping costs already paid will be borne by you.

We are not responsible for any additional customs charges or fees once your package has left from our facility. Any import duties, taxes, or brokerage fees due at the time of delivery are the sole responsibility of you as receiving customer. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Orders sent to third countries (outside of the European Union) may be subject to additional taxes and duties when orders have been refused for delivery. In this case, you are responsible for the costs of taxes and duties when your refused order must undergo customer service on the way back to our facility.