This website is the e-shop of presenting and selling products of the business: Magdalenas Frankwoskas seated in Rhodes, Alex. Diakou str. 11, PC 85100 with distinct title «ILashArtis».

By browsing through the website or by purchasing its products, you agree to the following terms and conditions. In applying these terms, where the terms of use are stated: “Products” or “Order of Products” means the services provided through the Site, if any, and the terms of this Agreement apply accordingly.


These terms apply when you browse or when you make a remote purchase using this site. By placing an order means you accept these terms. ILashArtis has the right to modify these terms and conditions. Any change in the terms does not apply to orders that have already taken place. These terms apply only to a remote order.


ILashArtis is committed to the completeness and validity of the information on the site, subject to any technical or typographical errors that have been avoided or have occurred unexpectedly. If you find that there is a mistake or doubt about the price or product properties, please contact us.



Every effort has been made to make this site accessible to all browsers. The company is not responsible for any technical problems that arise from the user’s operating system, its device, browser, security, and user-related issues, including third-party actions and omissions.


By clicking on the “Send Order” button, you send “ILashArtis” a proposal for the purchase the goods in your cart and at the same time state that you agree to the terms of use. The automated e-mail you receive is a confirmation that the proposal has been received by the company, but does not mean that the company accepts the offer. This is done with a separate e-mail that you receive later, with “Order Confirmation”.

“ILashArtis” reserves the right not to accept your proposal if, for example: (a) the product is no longer available or is out of circulation; (b) the product has been mistaken for a price or characteristics; (c) there is no stock, etc. e.g.



Right of withdrawal – Return of products pursuant to Article 4 § 10 Law 2251/1994

You have the right to withdraw from the contract in the cases specified by Law 2251/1994 (as amended by KYY Z1-891 / 2013). In particular, you can return the product you purchased from the website within fourteen (14) days of receipt. The return can be done either in the “ILashArtis” natural store itself, either by mail or by courier. In order to legally withdraw from the market, you must complete the relevant withdrawal form as provided by the law you will find here. Your resignation document should be (a) sent by any appropriate means to the business (e-mail, fax, mail) and the company will notify it of its receipt; (b) accompany it or a copy thereof on return. For any information about the process, you can call (+30) 22411 81099 or send an e-mail to [email protected]

In order to be able to withdraw from the contract, the product should be in perfect condition and unused exactly as it was before the sale in its original packaging (box, nylon, foam, etc.) which should not have tears or damage/alterations) and with all the contents of the original packaging. Along with the product, should be included all relevant documents of the order (invoice or proof of retail).

If the withdrawal meets these criteria, “ILashArtis” will refund the sale price after checking the condition and technical characteristics. Any shipping costs incurred by “ILashArtis” for sending the product to you are not refunded. Any shipping costs for the return of the product will be borne by you. Since your payment to the business has taken place via a credit card, the company will inform the bank about the cancellation of the transaction. The business is not responsible for the manner and timing of reimbursement, as well as for any charges it may incur as it is governed by your agreement with the bank.

Orders in foreign countries (non-EU countries) may be subject to additional taxes and duties not included in the price of the products. Checking for the existence of such charges and paying them to the competent authorities is your responsibility. 

If the product has been sold with a gift, discount card, etc., you must also return the latter

Cases of non-opt-out pursuant to Article 4 § 10 Law 2251/1994

Subject to legal and transactional requirements, it is not possible to withdraw indicatively and not in the following cases:

  1. A) From a service already provided.
  2. B) Of consumables and things related to hygiene etc.

(C) Of products that have undergone, albeit at a minimum, use.

  1. F) In all cases the product has been sealed and unsealed.

The above does not fall within the cases of withdrawal of no. 4 § 10 Law 2251/1994 for purchases made from the physical store.



The producer of each product you buy is responsible for any damage caused by a defect in his product. Any agreement restricting or exempting the producer from his liability is void. “ILashArtis” will offer you all possible assistance and assistance to meet the warranty conditions of the product manufacturer.

If the product is defective on delivery (Dead on Arrival) you have the right within 14 days, return the product and ask for it to be replaced or your money refunded in the same procedure as withdrawal (see above).

To implement the above, you must possess all relevant legalization documents (including invoice or proof of retail sales). If you have to make a specific action to ensure the manufacturer’s warranty (eg product activation, completion, and sending a guarantee form) it should have taken place. Liability from the defects is in any case interrupted within two years.

The shipping costs for shipment of the product to you will be borne by you.


Without prejudice to the provisions of Art. 9 of Law 2.251 / 94, order cancellation is possible before sending the order. In this case, you should inform us as soon as possible at the phone of the store or electronically at [email protected]. If the shipping order has already been completed, any shipping costs already paid will be borne by you.

We are not responsible for any additional customs charges or fees once your package has left from our facility. Any import duties, taxes, or brokerage fees due at the time of delivery are the sole responsibility of you as receiving customer. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Orders sent to third countries (outside of the European Union) may be subject to additional taxes and duties when orders have been refused for delivery. In this case, you are responsible for the costs of taxes and duties when your refused order must undergo customer service on the way back to our facility.


  1.  By debit or credit card via Paypal, 5% Fee
  2.  Payment through Viva Wallet, 0% Fee



  1. a) Receipt from the physical store
  2. b) With a delivery a courier company

The responsibility for receiving the product is yours. “ILashArtis” is not responsible for cases where due to your own fault you have not received the product, for example, if you have entered your address details incorrectly, you have not picked up the product from your courier company, etc.

For orders where the place of dispatch is abroad, they will ship within 48 hours, keeping the product in stock.


If the delivery time does not appear on your website or your order, it may not be longer than 30 days according to art. 4b ‘of Law 221/1994. In the event of a delay, this may be due to temporary or permanent non-availability of the product by the main supplier, force majeure (weather and strikes). If the company receives an update, it will inform you by e-mail or by any other appropriate means to provide you with alternatives.


“ILashArtis” may send you an informative e-mail with product tips or offers. In case you want to unsubscribe from the service you can contact [email protected].

ILashArtis has the right to conduct tenders and other promotions (eg offers on products) for which more specific terms and conditions may apply. In the case of a product offering, it is valid for the time indicated in the promotion.


Any dispute arising out of this contract will be the courts of Rhodes. For out-of-court settlement of the dispute, you can contact the competent bodies for out-of-court settlement of consumer disputes, eg. in the General Secretariat of Consumers of the Ministry of Development and Competitiveness (, 10181, Athens,, tel: 1520, fax: 2103843549), to the Consumer Ombudsman (, 144 Alexandras Ave., 114, Athens, tel.: 2106460734, fax: 2106460414), to the Agreements for the Friendly Settlement of Consumer Disputes (Article 11 of Law 221/1994), which are based in the local authorities of the country and the European Alternative Dispute Resolution European Commission OnlineDisputeResolution-ODR platform:

These terms serve to inform the term 3b of Law 2251/1994

Date last modified 13/05/2019